Water is leaking in the kitchen and has covered the rug ….
followed shortly by…
Building people are here and have stopped the leak ….
Not even knowing each suite at our building had a small water heater for hot water, we were surprised to find our little friend had given up existence after what seems to be several decades of light use at most:
Just by coincidence we were reviewing our Insurance Coverage as the annual bill was in our hands for payment, AND the Perot Museum was asking for coverage as well.
In knee jerk reaction …NOT thinking of our own earlier-written article (see following) the phone number to the insurance company was found, but never dialed…. thankfully …
For the record, we are paying out of our own pocket, a very reasonable rate to have the baby water heater replaced as it is mandated by our lease, but we never created a CLUE report…
Original Post – See Below:
A few years back, Credit.com came to us and asked to write articles occasionally. With good feelings and spreading the better Financial Planning word in mind, we accepted and our first article hit the printers. The following is from the original post here at Street-cents.com AFTER the article had run in the appropriate channels.
USA Today NBC News Runs Our Article
On Monday, August 3, USA Today ran our Insurance claim related article… that originated from YOU, the best friends and clients in the world.
After originally being published by credit.com and having ABC News run our article, we thought surely we were done … Nope…
Here is the Original Article in Full
One of the main reasons for having insurance is to offset risk, especially major risks and losses. We pay many insurance premiums throughout our lives to various carriers for a multitude of different risks. When a possible claim occurs, an initial thought might be “I am finally cashing in on some of those premiums!”
Not only do you want to strategize before filing your possible claim, you might want to hold off on even calling your insurance company. The premiums paid in our lifetimes reflect an amortization of the possibility of the risk occurring. The greater the risk, the greater the premium. If you are a constant “claimer,” your premiums will reflect this.
Do you have a CLUE?
Various carriers have been known to treat calls as a claim without the insured’s knowledge. Comprehensive Loss Underwriting Exchange, CLUE, is a database that keeps records of claims. LexisNexis offers a handy service that allows easy research of five years of claims data. It is a terrific service as a buyer but not a database you want to land on accidentally from an inquisitive phone call.
The easiest defense against this problem is to know your coverages and your deductible amounts. With the knowledge of what your insurance covers and the amount (i.e. ring, roof or fender) you are armed with the power to make your own decisions and not put yourself in a possible accidental or unworthy claim.
Speaking of deductibles, if at all possible, carrying a high deductible will likely save you money over the long term. Most insurances can be looked at as a defense for a major event. Not reaching to your insurance to cover minor or lower cost repairs or replacements is a terrific defense against higher long term premiums. If you are a claimer with lower deductibles, it is highly likely you will have higher than necessary premiums in your lifetime. One important planning tip is that it is critical to have adequate emergency funds available to cover all of your deductibles.
What are some examples of NOT filing a claim?
The easiest example is a car accident that is just barely over your deductible. It is likely that a $1,500 or even $2,000 claim against a deductible of $1,000, through eventual higher insurance premiums, may quickly turn your claim into a negative financial transaction over the longer period of time. Thinking of your premiums again as an amortization of your claims will help you in determining if you should file a claim or not.
Filing a claim against an asset that has been depreciated in coverage to a small dollar amount may not only hit your CLUE report but could also result in higher immediate premiums, plus put you on the list for being dropped should you have several other claims in a short period of time. If you are dropped by a carrier, your new carrier with this knowledge may adjust your NEW premiums accordingly, as a higher risk. Not all carriers will even offer coverage to someone who has been dropped. That’s another reason to think twice before filing that claim.
Your cherished ring was lost accidentally. Your deductible is $1,000 and you think the ring is worth $3,000 but you have not had it appraised, was not itemized on your policy and have no way of proving the value. It is highly likely you will get little, if any, by claiming this loss and your file will be marked with a claim.
So when should you file a claim, sometimes quickly?
Automobile accidents that involve an injury, personal liability or severe damage to another vehicle, even though your car was not harmed are cause to pick up the phone and bring your insurance company up to speed with the situation. Tell your story first, directly to your carrier, in order to protect yourself and arm your carrier with as much information to help defend in the situation.
Catastrophic damage to your asset is clearly cause for notification and in most cases, the sooner the better. Major geographic damage often causes a large backlog of claims all at once, making it better to be at the front of the line.
Lastly, another money saving tip, if you decide to pay out of your pocket for your repair or replacement, be sure to let the service company know this. There are often different prices for insurance related and out of pocket services.
Have a great “No CLUE Report” Day !
John A. Kvale CFA, CFP